Job Responsibilities:
• Expert in ERP domain working as part of a global support engineering team.
• Expert in troubleshooting functional and technical application issues, providing innovative solutions to product, and demo content gaps.
• Work closely with the Demo Engineering teams to ensure demo flow issues are resolved well in advance of the actual demo.
• Coordinate and host demo advisory calls providing demo solution advice around setup, configuration and integrations for ERP Cloud demos.
• Identify localization & country build requirements to build local demo content on global master.
• Participate in and identify key issues during demo release testing, providing feedback and recommendations to demo engineering to help improve the quality of the demo content.
• Excellent Customer Service Orientation, working closely with pre-sales consultants globally to help them design and configure compelling demo solutions.
• Pro-active involvement in the global ERP community.
• Co-ordinate and host Transfers of Information (TOIs) and identify demo collateral for areas of ownership.
Desired Profile:
• Strong Customer Service Orientation.
• Good English proficiency and fluency in conversing and writing are mandatory.
• Great team player and able to work and collaborate across global teams.
• Out of box thinker who has an eye for detail, brings immense drive and a new perspective to problem solving.
• Results orientation, you will not be satisfied until the job is done with the right quality.
• Ability to work within virtual teams; to get a specific job done often requires working together with many colleagues spread out across different countries.
• Self-motivated, you have the natural drive to learn and pick up new challenges.
• Always looking to raise the bar of own skills and competencies.
Qualifications / Skills:
• University degree in either Engineering (Production or Mechanical), Math’s, Computer Science, Accounting/Finance or comparable.
• Excellent domain knowledge across Fusion ERP Cloud.
• Excellent analytical, troubleshooting and problem solving skills including the ability to read and decipher log and trace files to help determine root cause as well as propose innovative solutions.
• Previous experience resolving complex functional application issues in a Fusion ERP Cloud implementation, Pre-Sales or Support role.
• Excellent knowledge of the Fusion ERP data model.
• Excellent knowledge of Fusion architecture and file systems.
• An ability to produce results in a fast pace environment with constantly changing priorities.
Optional Skills:
• Basic understanding of SQL/PLSQL knowledge and experience using associated tools (SQL Plus, SQL Developer) would be an advantage but not mandatory.
• Fusion performance troubleshooting ability with experience using any of the associated tools would be a distinct advantage but not mandatory.
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