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Job Summary

Company
Oracle​

Location
Dalian Liaoning, China​

Job Type
Contract (1 year)

Pay Rate
Competitive Salary

Years of Experience
Manager/Supervisor(5-10 Years)

Job Reference Code
J1800361

Client Success Director

Posted on Apr 23, 2019
Oracle
Dalian Liaoning, China

About Company:

With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in software as a service, platform as a service, infrastructure as a service, and data as a service. Oracle opened their Chinese market since 1989 and became the first largest software company in China, which means Oracle accepts the great development of Chinese economy.


Job Profile:

Reporting directly to the VP of SaaS Customer Success, the Customer Success Digital HUB Leader is accountable for the Adoption, Retention, Advocacy and Expansion of customers below 75k ARR across all the SaaS products. In this role, you will be working very closely with the Sales Leadership team on campaigns in order to maximize growth of customers in their digital transformation.


Job Details:

Responsibilities:

  • Hire, train and develop a team of + 20 remote Customer Success Managers to drive Adoption, Retention, Advocacy and Expansion for your customer territory.
  • Foster Managers that coach and develop teams towards customer value and operational excellence.
  • Establish and measure team goals and performance against specific target objectives.
  • Participate in strategic and tactical planning about customer coverage and renewals.   
  • Drive remote activities of CSMs across APAC for all the SaaS products.
  • Improve internal processes and systems to achieve operational performance that exceeds goals for remote services.
  • Develop and maintain a continuous close relationship with Sales and Field Customer Success Leaders.
  • Demonstrate influencing and negotiation skills at a Senior/ Executive Management level and the ability to lead, collaborate and communicate across various Lines of Business and at all levels within Oracle, Customers and Partners. 
  • Is responsible for the forecast, references and customer satisfaction on the volume business market.
  • Is a leader with high levels of energy, sales acumen and customer focus.
  • Contributes to the Strategic direction of the remote team focus and execution.
  • Oversee and guide the career paths of his/her organizations, including annual performance review and development of talents.
Qualifications:

  • Bachelor’s degree or equivalent experience in computer science, business, or related field (Masters preferred).
  • Experience in setting IT Strategy and leading business organizations through change driving user adoption.
  • Essential Skills and Abilities.
  • Excellent Leadership skills.
  • Confident and engaging presentation skills, personable, positive, approachable & tenacious.
  • Commercial acumen.
  • Strategic thinking beyond boundaries.
  • Resilient, managing pressured situations effectively.
  • Written and verbally communicate a complex message in a simplistic way.
  • Live and breathe the desire and commitment to making our customers successful.
  • Mirroring & ability to engage and be engaging at all levels.
  • Demonstrate passion and ability to influence, facilitate and juggle a number of competing issues at any one time.
  • Fluency in spoken and written English and other languages.

Apply Now

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