Skip to main content

Job Summary

Company
Didi Chuxing​

Location
São Paulo, Brazil​

Job Type
Contract (1 year)

Pay Rate
Competitive Salary

Job Reference Code
J2000193

Apply Now Save

Customer Experience - BD Support - Food Business

Posted on Jun 12, 2020
Didi Chuxing
São Paulo, Brazil

About Company:

Didi Chuxing is the world's leading mobile transportation platform. The company offers a full range of mobile tech-based mobility options for over 450 million users, including Taxi, Express, Premier, Luxe, Hitch, Bus, Minibus, Designated Driving, Car Rental, Enterprise Solutions and Bike-Sharing. With its daily orders reaching up to 25 million, over 21 million drivers and car owners are generating income on DiDi platform. DiDi acquired Uber China in August 2016.


Job Profile:

Customer Service is responsible for delivering a memorable experience to our users - drivers and passengers - by providing support through online and offline channels. Data collected from those interactions are essential to improve our product and services.


Job Details:
Your Responsibilities:

  1. Manage the operational rollout of processes, product, workflow and policy changes that impact the support team       
  2.   Lead and develop high performing teams who will support users in different touchpoint in the customers' journey
  3. Work cross-functionally with supporting teams and other areas to ensure your teams are delivering exceptional customer experience and meeting service level requirements
  4. Set up, monitor key performance indicators, and seek for continuous process improvement
  5. Identify opportunities and create solutions to support exponential growth in customer service
  6. Provide feedback and help to improve processes and policies to optimize for better customer experience
  7. Identify opportunities to improve our product, services and communication and collaboration with other areas such as Sales, Operations, Engineering, Safety etc.

The Successful applicant:

  1. English level required Advanced/fluent;
  2. Bachelor’s degree (required);
  3. Proven experience in a high-volume, fast-paced environment in customer support (strongly desired);
  4. Proven experience in continuous improvement projects;
  5. Excellent communication skills, both oral and written;
  6. Ability to interact with and influence internal and external stakeholders;
  7. Ability to think strategically and execute tactically, and persistent attention to detail;
  8. Must be customer-focused and possess the ability to develop creative solutions to a variety of complex problems;
  9. Excellent problem-solving skills, ability to connect effectively what users are asking for with answers to their true issues;
  10. Data-driven approach and analytical mindset to manage key performance indicators;
  11. Demonstrated background in solving complex problems;
  12. Ability to learn, attention to detail, empathy for the client and colleagues, high values and impeccable ethics;
  13. Knowledge in MS Excel. SQL knowledge is a plus, but willingness to learn it is required.

Apply Now

Latest Jobs

Teacher of Chemistry
Competitive Salary
Beijing, China

Teacher of Computer
Competitive Salary
Beijing, China

AP English Teacher
25,000 - 30,000 RMB/Month
Beijing, China

Teacher of Drama
25,000 - 35,000 RMB/Month
Beijing, China

Physics Teacher
Competitive Salary
Beijing, China

Sewing Machine Motors Expert
Competitive Salary
Zhejiang, China

View More Jobs

Find us on social media
Copyright © 2018- - China Jobs Daily  京公网安备 11011202001511号京ICP备18045974号-1