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Job Summary

Starbucks Coffee Company​

Xuhui Shanghai, China​

Job Type
Contract (1 year)

Pay Rate
Competitive Salary

Years of Experience
Experienced(5-10 Years)

Job Reference Code

Learning Innovation Director

Posted 13 days ago
Starbucks Coffee Company
Xuhui Shanghai, China

About Company:

Starbucks is one of the most widely recognized brands in the world. But no matter where you go in the world, we work very hard to deliver on our Starbucks mission and create genuine moments of connection with our customers. International positions at global Support Centers help our markets deliver a consistently uplifting experience for our customers and partners. We know that no two countries are the same—and so we encourage our partners to immerse themselves in the local culture and allow the flavors and designs of their region to shine through in their work.

Starbucks has Support Centers all around the globe, including Toronto, Amsterdam, London, Paris, Munich, Santiago, Rio de Janeiro, Puerto Rico, Shanghai, Hong Kong, Singapore, Bangkok, and Sydney.

Job Profile:

Newly establish Learning Innovation team and set goals for the team, develop organizational capability and model how to work together.

Job Details:

Key Accountabilities

Responsibilities and essential job functions include but are not limited to the following:


  • Newly establish Learning Innovation team and set goals for the team, develop organizational capability and model how to work together.
  • Identify and communicate key responsibilities and practices to ensure team to achieve their goals and objectives.
  • Lead and inspire team to reach their personal potentials.
  • Ensure partners adhere to legal and operational compliance requirements.

Planning and Execution

  • Develop strategic and operational plan.
  • Develop annual operating plan and budget, and quarterly forecast updates.
  • Plan, design and manage processes and practices to ensure learning operation excellent.

Business Requirements

  • Partner with Learning Solutions and/or Field SCU teams to develop eLearning products.
  • Research the latest LMS technology of marketing and leverage to use for LMS platform upgrade to build an AI-enable personalized ecosystem.
  • Foster a learning culture where partners are willing to learn through gamification way and learning community.
  • Establish, manage and motivate a systematical, leveled and scalable internal trainer team to form an “advisor” environments for partners to generate learning contents, share experience, and educate others by themselves.
  • Promote learning resources timely to the target learning audiences.
  • Promote SBUX branding through external channels, such as: WeChat.

Required Knowledge, Skills and Abilities

  • Management experiences in L&D expertise in well-established organization for 8 years, preferably from retail industry
  • Ability to see the "big picture", create strategic focus and communicate effectively to various levels of the organization
  • Ability to establish and build collaborative relationships with individuals across a broad range of functions and levels of leadership
  • Track record of successfully implementing people, process and technology changes with impact and high levels of employee engagement.
  • Ability to influence HR business partners, senior and executive leadership on transformational learning initiatives. As well as influence without authority.
  • Ability to apply sound business principles and practices to project management and large scale change initiatives
  • Excellent oral and written communication in both Chinese and English, effectively communicate and interact with senior leaders both verbally and in written form
  • Be able to navigate through ambiguity and proactively drive for results
  • Excited in creating exceptional and creative learning experiences and helping others succeed
Apply Now

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