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Company
SSBG
Location
Shanghai, China
Job Type
Contract (2+ years)
Pay Rate
10,000 - 12,000 RMB/Month
Job Reference Code
J1800353
Intro of the company
SSBG has been supporting Multinational companies for over 15 years with Outsourced Enterprise IT Services. We have a multinational support team and we use a structured methodology to support our clients around China.
Services
We provide proactive support and reactive support to international clients operating in China.
Our clients work with us because we are the Single Point of Contact for IT Services for Businesses in China at the International Standard they expect.
Our main services are：
1. IT Support (remote / onsite / phone)
2. Managed hosting
3. IT Consulting IT
4. Sourcing and setup of hardware and software
How we work
We follow international service standard like ITIL and Project Management.
This is how we work daily：
1. We use Remote support tools
2. We have a CS (Customer support) team to act as a buffer between technicians and clients
3. We work in a team and with clear escalation procedure (managed escalation process)
4. We work with clear instructions for our technicians
5. We use an online ticketing & tracking system
6. We provide a clear & concise documentation
7. We have professional service model
When you work with SSBG you are not left alone with the client. You can always count on a clear escalation procedure and the Customer Support team handles all the client requests / demands.
Benefits
You can learn how to:
1. Use ITIL (escalation / assignment / etc.)
2. Follow PM procedures
3. Learn how to document and report clearly
4. Learn how to be part of a multinational team
We are seeking a service oriented Information Technology Technician (IT Technician). You will install, maintain, and troubleshoot so that our client systems and networks can operate at the highest efficiency and stability. To qualify for this position, one will be expected to:
Responsibilities:
1. Develop a familiarity with all internal hardware/software systems and local networks.
2. Troubleshoot problems with hardware/software/networks (e.g. viruses, intrusion software, user and server OS, storage space issues).
3. Travel interstate to work at different customer sites.
4. Perform regularly scheduled maintenance activities with appropriate timing.
5. Maintain/Document inventory and physical location of all hardware devices.
6. Possess ITIL methodology and experience with ticketing systems.
7. Have good documentation skills and mindset.
8. Provide feedback to Tech Manager regarding possible solutions to reoccurring issues and complex technical issues.
9. Build/Configure new servers/workstations and other mobile devices.
10. Train users about how to properly use company issued equipment.
11. Recommend strategies to prevent downtime.
12. Work within a friendly team to develop best practices to increase network security and stability.
Job Requirements:
1. Sound knowledge of computer hardware/software, internet security, privacy, networks, and operating systems.
2. Effective analytical, problem solving, reporting and documentation skills.
3. Ability to train internal users.
4. Product or Technical Certifications (e.g. A+, CCNA, Cyber Security) is a plus.
5. 3+ year(s) experience working as an IT Technician or relevant roles.
6. Excellent verbal and written communication in English, basic Chinese.
7. Degree in Computer Science, Engineering, or relevant fields favorable.
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