Universal Beijing Theme Park & Resort is a world-class Universal theme park and resort project built in Beijing upon the approval of the Chinese government. This brand-new theme park will embrace many new attractions that are specially designed for it and some of the most popular themed entertainment experience of Universal in the whole world. With an overall investment of dozens of billions of yuan, this project is jointly owned by Beijing Shouhuan Cultural Tourism Investment Co., Ltd. (“Shouhuan Investment”), which is collectively established by a number of state-owned enterprises led by Beijing Tourism Group, and Universal Parks & Resorts (“UPR”), a Comcast NBC Universal company.

As a member of Contact Center Management Team, he/she is responsible for quality management, training, knowledge management and process standardization of Contact Center. He/She works closely with teams including Contact Center Operation Team, Sales Team, DTC Team, Operations Team, Entertainment Team, F&B Team, Merchandise Team, Hotel Team and CityWalk Team to ensure the stable, efficient and high-quality operation of Contact Center.