Skip to main content

Job Summary

Company
Didi Chuxing​

Location
São Paulo, Brazil​

Job Type
Contract (1 year)

Pay Rate
Competitive Salary

Job Reference Code
J2000194

Apply Now Save

Customer Experience Coordinator - Food Business

Posted on Jun 12, 2020
Didi Chuxing
São Paulo, Brazil

About Company:

Didi Chuxing is the world's leading mobile transportation platform. The company offers a full range of mobile tech-based mobility options for over 450 million users, including Taxi, Express, Premier, Luxe, Hitch, Bus, Minibus, Designated Driving, Car Rental, Enterprise Solutions and Bike-Sharing. With its daily orders reaching up to 25 million, over 21 million drivers and car owners are generating income on DiDi platform. DiDi acquired Uber China in August 2016.


Job Profile:

The CX Coordinator will be responsible for design Customer experience journey and create Customer Services flows in order to generate the best Customer Experience. The ideal candidate must have strong prioritization skills and execution capability. The role will demonstrate leadership in multi-skills projects and initiatives.


Job Details:
Your Responsibilities:

  1. Design customer experience journey to offer great experience;
  2. Work together with other teams to transform all business strategies in Customer experience initiatives in different channels;
  3. Lead team members to structure and design customer service workflow for new business using management techniques, best practices & strategy;
  4. Drive continuous efforts to improve support infrastructure and processes;
  5. Turn support data into actionable product, support and operational improvements;
  6. Work with multi-functional teams in order to improve customer experience;
  7. Ensure that we are reaching a high customer satisfaction rate;
  8. Improve process and team efficiency
  9. Lead strategic projects of customer service area

The Successful applicant:

  1. Strong experience preferably with CX, Strategic roles and/or technology companies;
  2. Self-motivated with a strong affinity for strategic problem solving, driving action, and strong project ownership;
  3. Must be customer-focused and possess the ability to develop creative solutions to a variety of complex problems;
  4. Acting as an owner or subject-matter expert for certain procedures and seek ways to improve said procedures over time;
  5. Strong analytical and critical thinking skills;
  6. Ability to lead individuals in creating and executing the best solutions for the business, partners and consumers;
  7. Ability to think strategically and execute tactically, and have persistent attention to detail;
  8. Manage team members to design and offer great experience;
  9. Ability to learn, attention to detail, empathy for the client and colleagues, high values and impeccable ethics;
  10. Advanced Knowledge in MS Excel. SQL knowledge is a plus, but willingness to learn it is required;
  11. Fluent English, Spanish is a Plus!

Apply Now

Latest Jobs

Technical Consultant
Competitive Salary
Shandong, China

Ceramic Tool Material Scientist
Competitive Salary
Shandong, China

Ceramic Substrate Material Scientist
Competitive Salary
Shandong, China

Ceramic Ball Material Scientist
Competitive Salary
Shandong, China

Teacher of Chemistry
Competitive Salary
Beijing, China

Teacher of Computer
Competitive Salary
Beijing, China

View More Jobs

Find us on social media
Copyright © 2018- - China Jobs Daily  京公网安备 11011202001511号京ICP备18045974号-1