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Job Summary

Company
TRUMPF (China) Co. Ltd.​

Location
Santa Clara, United States​

Job Type
Contract (1 year)

Pay Rate
Competitive Salary

Years of Experience
Experienced(2-5 Years)

Job Reference Code
J1800990

Technical Field Service Engineer

Posted on Jun 26, 2019
TRUMPF (China) Co. Ltd.
Santa Clara, United States

About Company:

TRUMPF was founded in 1923 as a series of mechanical workshops, and has since developed into one of the world's leading companies for machine tools, laser technology and electronics for industrial applications. In the 2017/18 fiscal year, the company, with its approx. 13,400 employees, generated a turnover of 3,566 million euros.
With around 70 subsidiaries, the group is represented in almost every European country, as well as North and South America and Asia. There are production sites in Germany, France, the UK, Italy, Austria, Switzerland, Poland, the Czech Republic, the USA, Mexico, China and Japan.


Job Profile:

Installation, repair and technical support for high power MF, RF & DC equipment at customer facility. Repair and calibration of same equipment at in-house repair and test center. Customer support via telephone, and email. Customer spare parts / inventory support both on-site and in-house. Repair, maintenance and installation of demo equipment for customer demonstration. National travel will be up to 20%, with 10% local travel and occasional international travel.


Job Details:
Reponsibilities
1. In house equipment repairs and testing with designated test equipment
2. Technical support for all customers via telephone support and onsite visits, hands on repairs at customer’s site
3. Technical support for sales department, including demo setup and testing
4.  Help with identifying and maintaining spare parts inventory
5.  Backup for other field service locations
6.  Help maintain demo equipment
7.  Occasionally 24 hour on call support
8.  Return parts evaluation
9.  Help maintain customer database
10. Prepare service trip and related reports to designated personnel
11. Customer training
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