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SSBG
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Company Overview
Intro of the company
SSBG has been supporting Multinational companies for over 15 years with Outsourced Enterprise IT Services. We have a multinational support team and we use a structured methodology to support our clients around China.
Services
We provide proactive support and reactive support to international clients operating in China.
Our clients work with us because we are the Single Point of Contact for IT Services for Businesses in China at the International Standard they expect.
Our main services are
1. IT Support remote / onsite / phone IT
2. Managed hosting
3. IT Consulting IT
4. Sourcing and setup of hardware and software
How we work
We follow international service standard like ITIL and Project Management.
This is how we work daily
1. We use Remote support tools
2. We have a CS Customer support team to act as a buffer between technicians and clients
3. We work in a team and with clear escalation procedure managed escalation process
4. We work with clear instructions for our technicians
5. We use an online ticketing & tracking system
6. We provide a clear & concise documentation
7. We have professional service model
When you work with SSBG you are not left alone with the client. You can always count on a clear escalation procedure and the Customer Support team handles all the client requests / demands.
Benefits
You can learn how to:
1. Use ITIL escalation / assignment / etc.
2. Follow PM procedures
3. Learn how to document and report clearly
4. Learn how to be part of a multinational team
View More SSBG has been supporting Multinational companies for over 15 years with Outsourced Enterprise IT Services. We have a multinational support team and we use a structured methodology to support our clients around China.
Services
We provide proactive support and reactive support to international clients operating in China.
Our clients work with us because we are the Single Point of Contact for IT Services for Businesses in China at the International Standard they expect.
Our main services are
1. IT Support remote / onsite / phone IT
2. Managed hosting
3. IT Consulting IT
4. Sourcing and setup of hardware and software
How we work
We follow international service standard like ITIL and Project Management.
This is how we work daily
1. We use Remote support tools
2. We have a CS Customer support team to act as a buffer between technicians and clients
3. We work in a team and with clear escalation procedure managed escalation process
4. We work with clear instructions for our technicians
5. We use an online ticketing & tracking system
6. We provide a clear & concise documentation
7. We have professional service model
When you work with SSBG you are not left alone with the client. You can always count on a clear escalation procedure and the Customer Support team handles all the client requests / demands.
Benefits
You can learn how to:
1. Use ITIL escalation / assignment / etc.
2. Follow PM procedures
3. Learn how to document and report clearly
4. Learn how to be part of a multinational team
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- Location: Shanghai, China
- Nature: Joint-Venture
- Type: Enterprise
- Industry: ITES and BPO
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