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Job Summary

Didi Chuxing​

Brazil, Brazil​

Job Type
Contract (1 year)

Pay Rate
Competitive Salary

Job Reference Code

Business Intelligence Coordinator

Posted 15 days ago
Didi Chuxing
Brazil, Brazil

About Company:

Didi Chuxing is the world's leading mobile transportation platform. The company offers a full range of mobile tech-based mobility options for over 450 million users, including Taxi, Express, Premier, Luxe, Hitch, Bus, Minibus, Designated Driving, Car Rental, Enterprise Solutions and Bike-Sharing. With its daily orders reaching up to 25 million, over 21 million drivers and car owners are generating income on DiDi platform. DiDi acquired Uber China in August 2016.

Job Profile:

At 99, user experience is everything! Our team´s mission is to serve customers by creating the best solutions and offering an incredible experience, because we believe that each service can drive 99´s growth, generating value as a competitive advantage and being the reference in customer experience in Latin America.
The Customer Experience Intelligence (CXI) team is responsible for generating insights out of all the customer service data to drive company strategy on user experience. In this position you will apply all your technical and strategic skills to impact our business in a scope that involves interaction with different areas from both business and technology side.
The ideal candidate must have passion for discovering solutions in large databases and be a great team player, as will be working with different stakeholders in Agile teams.

Job Details:
Your Responsibilities:

  1. Create insightful analysis from large data sets with minimum guidance
  2. Communicate effectively insightful recommendations to drive CX results
  3. Help design customer service product solutions to both external and internal clients
  4. Be an internal influencer towards Agile methodologies
  5. Be a reference in structured analytical thinking, inspiring teams to be more data-driven
  6. Lead and develop a team of data analysts

The Successful applicant:

  1. All academic backgrounds welcomed
  2. Experience in BI, Strategic Planning, Consulting or Start-up
  3. SQL required, python desired
  4. Fluency in English (constant interactions with English speaking teammates in Brazil, Beijing and California)
  5. Creative problem-solving and analytical thinking
  6. Excellent communication and organizational skills
  7. Experience with direct leadership or interest to develop this skill very quickly
  8. Full ownership mindset: you will be responsible and accountable for all initiatives led by you
  9. Agility: critical requirement in our industry, but you will need to balance speed with a structural and concise perspective to execute in an efficient way

Apply Now

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