ByteDance is one of the first companies worldwide to apply AI Machine Learning technology to main products on a large scale. Alongside its flagship product Toutiao, the largest news aggregator platform in China, ByteDance has also developed a diverse portfolio of products that are popular around the world, including Douyin, one of the largest mobile video apps in China, TikTok, TopBuzz, and Vigo Video.

- Manage and direct the daily activities of the team leaders, including creative resource planning and implementing operational strategies.
- Work closely with WFM in managing incoming trends and queues management, skills routing and business continuity plan.
- Carry out needs assessment and performance reviews to assist team leaders for their respective moderators.
- Setting and meeting performance targets for efficiency and quality through frequent coaching, team meeting, huddle, one to one, team improvement plan
- Act as subject matter expert for all work-related duties
- Working close with QTP in practicing and ensuring compliance with all Trust and Safety policies and procedures of the company