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Job Summary

Company
Fields​

Location
Shanghai, China​

Job Type
Contract (2+ years)

Pay Rate
18,000 - 20,000 RMB/Month

Job Reference Code
J1900081

Customer Service Manager

Posted on Jun 26, 2019
Fields
Shanghai, China

About Company:

Fields began in 2009, in response to food safety concerns in China and abroad. While we are passionate about discovering new and high quality tastes, our most important concern is providing our families with the healthiest and safest groceries. As Fields' founders put it, "Fields will only sell food that we can be proud of serving our own families." It is the Fields team commitment to source, prepare, and serve the best food for your family. We offer a wide range of safe, high quality foods, and we also carefully select local options on a seasonal basis, ensuring great taste and optimum safety. Browse our product descriptions to learn more about some of the delicious, healthy, and unique local options available here in Shanghai. Learning about local foods will enrich anyone's time overseas. From bok choy to Xinjiang pears, browse a wholesome and tasty new world of wonderful Chinese groceries.


Job Profile:

Oversee and maintain call center operations including its staff and statistics. Collaborate with sales and marketing team to maximize revenues and customer loyalty. Maintain in-depth working knowledge of the company’s brands, systems and processes.


Job Details:
Responsibilities:
1. Supervise the customer service department.
2. Manage hiring, training, retention and performance of the customer service team.
3. Develop procedures and policies for better handling of customer correspondence and customer complaints.
4. Monitor business and process metrics to measure and manage customer service effectiveness.

Requirements:
1. 5-7 years of extensive working experience in call center or customer service section
2. Strong communication and coordination skills-sets are desired.
3. Hand-on working experience with Expats or with Chinese is a must.
4. Chinese is required for native English speaker or Chinese nationality with perfect English.
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