Since 1997, Beijing United Family Hospital BJU has provided premium medical services to millions of expatriates and Chinese families from over 180 countries and regions globally. Accredited by a number of international institutions for its healthcare quality, BJU constantly focuses on providing higher-quality medical services. Since 2005, BJU has been consistently re-accredited five times by the Joint Commission International JCI. BJU is also accredited by the College of American Pathologists CAP and has received Stage 6 EMRAM certification from the Healthcare Information and Management Systems Society HIMSS.
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With our presence in Chaoyang, Shunyi, Haidian, and Xicheng, the Beijing branch of United Family Healthcare UFH is a medical network consisting of the Beijing United Family Hospital, Beijing United Family Rehabilitation Hospital, United Family Women’s and Children’s Hospital, nine satellite clinics, and United Family New Hope Oncology Center, forming a tiered system of diagnosis and treatment. From cradle to cane, we offer patient-centered, lifelong, and high-quality medical services for communities and families.

Job Description：
• Direct all patients in the right direction, escort patients as much as possible
• Maintain a thorough knowledge of BJM charges/ discounts/ packages/ facilities/ special events etc.
• Assist in scheduling appointments including all BJM
• Build up a rapport with patients to offer personalized services to them. Help with patient requests, e.g . help organize copies of medical records and send to patients
• Help foreign inpatients to get any type of services desired (visa extensions, hair dresser, etc)
• Assist in resolving foreign patient complaints. Ensure that comments and complaints are properly logged and acted upon by trying to avoid any patient leaving the hospital dissatisfied.
• Flexibility to take variety of shifts including weekends based on the department need
• Be alive to new ideas which could benefit the hospital and seek opportunities to continually improve patient service
• Attend meetings as required.
• Assist patient services manager on projects and new initiatives
• Other tasks that are allotted by management.
• Maintain good working relations with all departments
• Provide short-term crisis intervention counseling for foreign patient/family and participate in the provision of emotional support to the patient/family during patient's hospital stay.

Primary duties related to the Arabic market:
• Oral interpretation from Arabic to English (vice versa)
• Provides information to patients in a pleasant and helpful manner in Arabic and English
• Provide assistance to doctors, nurses, cashiers, pharmacists and other staff in the hospital when needed to communicate effectively with Arabic patients
• Provide general information of the hospital and services to Arabic patients
• Give hospital tours
• Daily visit new Arabic inpatients and deliver high quality service to them
• Community outreach: Act as project manager for Arabic market development
• Take on call duties and cover weekends based on roster