Responsibilities:

• Performs analysis activities on Oracle Products and/or base don LMS Consultant demands to define specifications and build systems, applications and tools used to determine Customer's usage of Oracle Products.

• Contacts customers and coordinates the tool installation and data collection process, for Oracle products within the scope.

• Informs and provides regular updates on the activity results to the direct Manager.

• Provides Customers with remote assistance during the entire process of installing and running the LMS technical measurement tools as well as collecting and transferring usage data.

• Makes efficient use of available communication solutions(email, telephone, instant chat).

• Performs a complete, detailed and accurate analysis of collected data, verifies and validates usage data against contract clauses and prepares the license usage report according to LMS standards and procedures.Presents the report and findings to the LMS Consultant.

• Gains and maintains strong knowledge and expertise regarding Oracle Products within team’s scope, on both technical and licensing aspects.

• Ensures that the problems which cannot be solved by own means and responsibilities are escalated in due time and according to LMS standards and procedures.

• Acknowledges and applies the policies, procedures and processes, as defined on Company / Line of Business / Department levels.

• Is responsible for achieving team and individual objectives, as agreed with the direct manager.

• Ensures fulfilling of given tasks within the timelines and quality standards agreed with the direct manager.

Required Experience:

• 2 years in IT &C Industry, SoftwareDevelopment, Customer Relations experience.

Education Profile:

• Bachelor’s degree in ComputerScience,  IT, Economics or Technical profile

Professional qualifications: 

• SQL and DB knowledge.
• Unix/Linux and Windows knowledge.
• Knowledge on working with Oracle Database version 8 or higher.
• Good understanding of server/computer and network architecture.
• Basic knowledge on Project Management.